Welcome

Despite your best engineering and the heroic efforts of your crews, your customers will occasionally lose power. TxtOutage provides an easy and inexpensive way to keep your customers involved and informed during an outage.

An overview of how TxtOutage works:

  • Your customer loses power
  • The customer texts a local phone number or mobile short code
  • They then reply to a short series of text messages sent by TxtOutage
  • The outage report is created and delivered to the electricity provider
  • The customer then has the option to receive periodic text updates on the outage status

Try it for yourself now. Text “Go” to (207) 420-2283

Keep your customers connected and reassured even when the power is out. Don’t leave your customers in the dark – empower them with TxtOutage.

 

Improved Customer Communication
Empower your customers to report outage data quickly and efficiently and keep them informed on the status of the outage through automatic text messages.

 

 

Reduce Call-Center Costs
Customer service through text messaging eases the data-gathering burden on your call centers. Thousands of reports can be processed for pennies a piece.

 

 

Easy Integration
TxtOutage is designed using an SOA architecture and XML data transfer mechanism. Customer outage reports can be pushed or pulled into your existing information systems using pre-built methods or additional interfaces can be developed in-house to create a seamless fit.

 

 

Administrative Portal
A web interface allows administrators to easily modify question text, question order, or add new questions. With deterministic question flow, you can get just the information you need. Additionally, one can manage behavior settings for the service, perform testing, and switch between active question sets. A real-time display of incoming reports is readily available in the portal along with detail information about where the reports originated and the ability to send messages back to customers.

 

Text an outage by using text messaging or SMS, a Gold Bridge Partners, Inc. Product.  Also visit www.gbpi.net and http://go.gbpi.net/txtdialog to view more products.